XONChat
XONChat is a customer support platform that integrates with your website. CRM, a no-code form builder, multilingual support, and real-time visitor tracking help teams deliver timely, personalized support.
Build real-time connections with your customers
XONChat turns your website into a connected customer support hub. Manage conversations in an organized support and sales flow with CRM integration, a no-code form builder, and real-time visitor tracking.
Live DemoReduce response time
Use automated replies and smart routing to shorten first-response times.
Agent productivity
Help agents work more efficiently with multi-conversation management and canned responses.
Boost conversion rates
Improve visitor-to-lead conversion with proactive invitations and personalized messages.
CRM integration
Every conversation instantly becomes a CRM record. No customer history is ever lost.
Features
Explore the product's core capabilities and key use cases.
Instant customer support
Offer visitors fast, personalized support without leaving your site.
- Real-time visitor tracking and proactive chat invitations
- Multi-conversation management from a single screen
- Canned responses and macro templates
- Mobile app for support from anywhere
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Every conversation is a record
Conversation history and customer data are automatically synced to your CRM system.
- Automatic customer profile creation
- Sync of conversation history and notes
- Lead scoring and automatic assignment to sales teams
- Integration with XON CRM and popular CRM systems
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Form building without code
Build lead capture forms in minutes with the drag-and-drop form designer.
- Drag-and-drop form design interface
- Global forms with multilingual support
- Automatic notifications on form submission
- Automatic data transfer to CRM and email tools
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Use cases
XONChat is designed for teams that want to centralize and scale customer communication.
Customer support
Improve the customer experience with fast, personalized answers to real-time questions. Track response and resolution workflows more consistently. Reduce support workload with canned response templates and smart routing.
Lead generation
Use proactive invitations, smart forms, and behavior-based triggers to support lead generation from your website. Monitor visitor behavior in real time and deliver a relevant message at the right moment. Pass collected context to the sales team through an organized workflow.
E-commerce
Provide real-time assistance throughout the shopping journey and answer product or payment questions quickly. Offer proactive help on product pages and simplify order tracking and return workflows through live chat.
SaaS products
Help users understand your product with in-app live support and step-by-step onboarding guidance. Provide contextual help at critical moments and route user feedback directly to the product team.